Parent / adult troubleshooting
Quick fixes for common parent / adult problems. For the full path, see Respond to a school or camp request.
Account and email matching
Section titled “Account and email matching”The school or camp still shows No response
Section titled “The school or camp still shows No response”- Confirm you used the same email they have on file when you signed up or signed in.
- Confirm you finished Share — creating a profile alone is not enough. See Share with your school or camp.
- Ask them to refresh their Action Plans list and look for Action plan received.
I signed up with the wrong email
Section titled “I signed up with the wrong email”Contact the school or camp so they can update the parent email on the student, or resend the request to the address you use in AllergyAIDE. Matching depends on the email on their roster.
I did not get a verification email
Section titled “I did not get a verification email”Check spam, then use Resend verification email on the sign-in screen. See Create your parent / adult account.
The Yes / Create Action Plan link is invalid or expired
Section titled “The Yes / Create Action Plan link is invalid or expired”Ask the school or camp to resend the request or send a fresh Yes/No message.
Yes / No response
Section titled “Yes / No response”I clicked NO by mistake
Section titled “I clicked NO by mistake”Contact the school or camp and ask them to reopen the request so you can respond again. See Respond with Yes or No.
I clicked YES but my child does not need epinephrine
Section titled “I clicked YES but my child does not need epinephrine”You can stop before sharing, or contact the institution. If you already shared, ask them how they want to handle it. For a clean “not required” outcome, institutions usually need a NO response or a reopen — staff: Request statuses.
Physician review
Section titled “Physician review”Share is blocked for a school or daycare
Section titled “Share is blocked for a school or daycare”Physician review is mandatory for school and daycare shares. Complete Ask for review, wait for approval, sign, then share.
Proceed without review does not unlock school or daycare sharing. See Proceed without review (camps).
I cannot find my physician in the directory
Section titled “I cannot find my physician in the directory”Use My physician is not in the search results / Add the physician manually, or pick a saved physician. Details: Ask a physician to review.
The physician declined the plan
Section titled “The physician declined the plan”Read the decline reason if shown. Update the profile/plan, then choose Ask for review again.
The physician never responded
Section titled “The physician never responded”- Confirm which delivery method you used (fax, email, portal, or print) and that the office received it.
- For portal, make sure you sent the copied message in the patient portal.
- For camp only, you may Proceed without review if you cannot wait.
- For school or daycare, you must keep waiting or follow up with the office — proceeding without review will not allow sharing to them.
Signing and sharing with the school
Section titled “Signing and sharing with the school”Sign is not available
Section titled “Sign is not available”Usually the physician has not approved yet, or the review was declined. Check the timeline and your email. Camp families may use Proceed without review when that button appears.
I need to change the plan after signing
Section titled “I need to change the plan after signing”Edit the profile as allowed in the app. Important clinical changes often require Ask for updated review, then a new signature.
I proceeded without review but need to send the plan to school
Section titled “I proceeded without review but need to send the plan to school”Complete a full physician review and sign again. A without-review signature is for camp sharing only.
More than one parent emailed
Section titled “More than one parent emailed”The app says the request was already completed
Section titled “The app says the request was already completed”Another parent or guardian likely responded first (including choosing No action plan required). See When more than one parent gets the email. Ask the school to reopen if that was a mistake.
Digital plan, PDF, and shares
Section titled “Digital plan, PDF, and shares”Someone opened my digital plan who should not have
Section titled “Someone opened my digital plan who should not have”Turn off General Sharing, revoke shares under Manage shares and contacts, and prefer Limited Access. See Digital action plan, QR, and PDF.
I cannot find Download PDF
Section titled “I cannot find Download PDF”Open the child’s profile and look for Download PDF, or use the PDF section in Share.
Account users
Section titled “Account users”I want my co-parent to see the same children
Section titled “I want my co-parent to see the same children”Use Invite another parent/guardian — do not share your password. This is different from the school listing two emails on the roster.
Invitation failed because the email already exists
Section titled “Invitation failed because the email already exists”That address already has an AllergyAIDE account. They can sign in separately, or you may need support help if you intended one shared account.
Still stuck?
Section titled “Still stuck?”If you manage a school, camp, or daycare account (not a parent / adult account), see Troubleshooting overview or Getting started for institutions.
AllergyAIDE documentation explains how to use the product. It is not medical advice.